If you are caring for an aging parent or loved one in the Greater Edmonton area, you've likely found yourself at a crossroads. You want them to have consistent, high-quality care, but navigating the public health system can feel like a full-time job.
Many families don't realize that Alberta Health Services (AHS) offers a program designed to give you complete control over who steps through your loved one's front door. It's called the Client Directed Home Care Invoicing (CDHCI) program.
Through CDHCI, provincial funding can cover nearly all the costs of private home care. However, for many Edmonton families, the sheer volume of paperwork, government tracking, and up-front invoicing prevents them from accessing the care they are fully entitled to receive.
Here is a look at how the program works, why it matters, and how you can access it without the administrative headache.
The Shift to Relational Care: Choosing Your Own Provider
Standard public home care often operates on a strict, task-based checklist. A different caregiver might show up every visit, rush through a medical check, and leave. There is rarely time for conversation, companionship, or building a genuine relationship.
The CDHCI program changes the game. It allows families to bypass the rotating door of standard agency staff and choose a private, independently owned home care provider instead.
This means your loved one can have a consistent, dedicated Health Care Aide who actually takes the time to know them — whether that means going for walks around Chappelle Gardens, playing card games, or preparing a meal together.
The difference is clear: Task-based care checks a box. Relational care builds trust, comfort, and genuine connection — the kind of care your loved one actually deserves.
The Hurdle: The Paperwork Trap
While the benefits of choosing your own care provider are massive, the administrative burden of CDHCI can be incredibly overwhelming for families already dealing with caregiver burnout. Typically, managing the program requires:
- !Tracking and documenting care hours precisely
- !Submitting complex monthly invoices to Alberta Blue Cross
- !Waiting on government reimbursement while fronting costs yourself
- !Managing the ongoing scheduling and regulatory compliance
When you are already balancing a career, your own children, and the emotional weight of an aging parent's declining health, managing a provincial funding registry is the last thing you have energy for.
The Solution: Direct Billing and Concierge Navigation
You shouldn't have to choose between getting your loved one the best possible care and protecting your own mental well-being.
At New Day Homecare, we believe families should be allowed to just be families again — not administrative assistants. Because we are an approved CDHCI provider, we completely eliminate the paperwork barrier for Edmonton families:
We Handle the Direct Billing
We bill Alberta Blue Cross directly on your behalf, so you're not stuck fronting costs and waiting weeks for government reimbursement. Provincial funding covers nearly all expenses for approved services.
We Navigate the System
From initial setup to tracking hours, our concierge-level oversight manages the provincial logistics from start to finish.
We Prioritize Relationships
We carefully match your loved one with a qualified caregiver based on personality and interests, ensuring the exact same trusted face arrives for every single visit.
Get the Support Your Family Deserves
If your loved one is currently receiving AHS home care, or if you are just starting to look into care options in Edmonton, you may already be fully eligible for provincial funding to cover private, concierge-level home care.
Don't let the fear of paperwork keep your family from getting the dedicated, consistent support you deserve.
Remember: CDHCI eligibility is based on care needs, NOT income. We unlock benefits you didn't know existed.
Let's Make It Simple
Want to find out if your family qualifies for CDHCI funding? Skip the automated loops and call lists.
Speak directly with Scott, our owner. We answer inquiries from 9 AM to 9 PM daily — a no-pressure, genuine conversation about the best care path for your family.
Navigating government funding shouldn't feel like a second career. If your family is at that crossroads — wanting the best for your loved one without sacrificing your own well-being — the CDHCI program may be exactly the bridge you need. And at New Day Homecare, we're here to walk you across it.
